You placed an order with us on February 23rd, which we shipped promptly on February 24th. According to the tracking information, your package was initially scanned as 'Unknown Address' twice by the post office on February 28th and subsequently placed on hold. On March 4th, the post office scanned the package as 'Return to Sender,' although it was never returned to us. Today, March 19th, your package was delivered to your mailbox.
We want to emphasize that once a package leaves our facility, it is no longer under our direct control. It is important that customers monitor their shipment status and promptly reach out to the post office if any issues arise. Had you contacted the post office immediately after noticing the 'Unknown Address' status on February 28th, this matter could have been resolved much sooner. Additionally, when you reached out to us, we advised you to directly contact or visit your local post office, as this would have expedited receiving your package.
We noticed your review included negative remarks and demands for a reshipment, despite the package never returning to us. We encourage all customers to review our policies carefully to avoid misunderstandings. We have transparently detailed your package's tracking history here, so potential clients can better understand the shipping process and know how to handle similar situations.
We acknowledge your frustration, but kindly remind you that our intent has always been to assist and provide quality products designed to help our customers. It saddens us when situations arise where our good intentions are misunderstood. Nonetheless, we thank you for your support.
Mickey
Delivered
Delivered, In/At Mailbox
PORT ARTHUR, TX 77640
March 19, 2025, 12:28 pm
In Transit to Next Facility
March 12, 2025
Arrived at USPS Regional Facility
NORTH HOUSTON TX DISTRIBUTION CENTER
March 6, 2025, 6:32 am
In Transit to Next Facility
March 6, 2025, 5:50 am
Departed USPS Regional Facility
BEAUMONT TX DISTRIBUTION CENTER
March 6, 2025, 4:52 am
Arrived at USPS Regional Destination Facility
BEAUMONT TX DISTRIBUTION CENTER
March 6, 2025, 3:47 am
Addressee Unknown
PORT ARTHUR, TX 77640
March 4, 2025, 2:47 pm
Return to Sender Processed
PORT ARTHUR, TX 77640
March 4, 2025, 2:47 pm
No Such Number
PORT ARTHUR, TX 77640
February 28, 2025, 6:39 pm
Arrived at Post Office
PORT ARTHUR, TX 77640
February 28, 2025, 8:41 am
Out for Delivery
PORT ARTHUR, TX 77640
February 28, 2025, 6:10 am
Arrived at USPS Facility
PORT ARTHUR, TX 77640
February 27, 2025, 1:23 pm
In Transit to Next Facility
February 27, 2025, 1:00 pm
Arrived at USPS Regional Facility
BEAUMONT TX DISTRIBUTION CENTER
February 27, 2025, 11:15 am
In Transit to Next Facility
February 27, 2025, 10:03 am
Departed USPS Regional Facility
NORTH HOUSTON TX DISTRIBUTION CENTER
February 27, 2025, 8:59 am
Arrived at USPS Regional Destination Facility
NORTH HOUSTON TX DISTRIBUTION CENTER
February 27, 2025, 1:51 am
Arrived at USPS Regional Origin Facility
RICHMOND VA DISTRIBUTION CENTER
February 25, 2025, 12:39 am
USPS in possession of item
MIDLOTHIAN, VA 23112
February 24, 2025, 2:12 pm
