✅ Royal Luxs LLC — Frequently Asked Questions (Policy-Safe)
General Order & Payment Policies
How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping typically takes 3–10 business days. International shipping times vary by country and local postal services.
Do you offer refunds?
No. Due to the perishable and natural nature of our products, we maintain a strict no-return and no-refund policy. Please review your order carefully before completing checkout.
What happens if my package is marked “delivered” but I don’t have it?
If your package shows as delivered, please check with your local post office, mailroom, or building security. Once USPS or another carrier confirms delivery, responsibility transfers to the customer.
What payment methods do you accept?
We accept all major credit and debit cards. Alternative payment options such as CashApp or Zelle may be available—contact us for details.
Why might you ask for ID?
For your security and ours, orders flagged by our system for potential fraud may require ID verification before shipment.
Herbal Health Products
Does Gres Cacao really work?
Yes. Customers report a high rate of satisfaction. In rare cases, results take longer due to factors such as inconsistent use or not following instructions.
Are your products natural?
Yes. Our products are made with natural herbal ingredients. Any exceptions are clearly listed on the product page.
Do you have reviews or testimonials?
Yes. Customer experiences and feedback can be found on our website, Instagram (@royalluxs, @royalluxsbeautycollection), and Twitter/X (@luxsllc).
Are your products safe?
Yes, our products are made from natural ingredients. However, if you have allergies (for example, to cocoa or nuts) or underlying health concerns, please consult with a healthcare professional before use.
Where are your herbal formulas from?
Our signature blends, such as Gres Cacao and Gres Koulev, are rooted in traditional Haitian herbal knowledge and practices.
Vitality, Energy & Performance Herbal Products
What are vitality bitters and how do they work?
Vitality bitters are blends of herbs designed to support energy, stamina, and reproductive wellness. They work by promoting circulation, balancing the body, and naturally supporting overall vitality.
What is Men Tonic?
Men Tonic is an herbal blend that helps support male vitality, stamina, and circulation, promoting energy and endurance.
What is Attote?
Attote is a traditional herbal tonic known to support men’s stamina and vitality, helping promote endurance and overall energy levels.
What about Lusciousness Honey (Drip Honey, Goruntula, Kayanmata)?
This herbal honey blend is designed to support women’s vitality, balance, and energy, helping improve mood, wellness, and overall feminine health.
What is Sea Moss Honey used for?
Sea Moss Honey combines sea moss with honey to promote immune health, stamina, and overall energy for both men and women.
Are these products safe to use long-term?
Yes, our formulas are made with natural herbs and are suitable for consistent use. However, as with any supplement, we recommend periodic breaks and consultation with your healthcare provider, especially if you have health conditions or take medication.
Do you offer products for women?
Yes. Products such as Women Wellness Bitters and Lusciousness Honey are formulated specifically to support women’s wellness, balance, and reproductive health.
How soon will I see results?
Results vary. Some customers notice benefits within days, while others may see gradual improvement over 2–4 weeks. Consistency is key.
Hair Growth Products
Are your hair products all-natural?
Yes. Our hair oils and serums use natural herbs, oils, and botanical extracts.
Do they work for all hair types?
Yes, they are suitable for all hair types, including natural, relaxed, curly, straight, and color-treated hair.
How soon will I see results?
Many customers report noticeable improvements in thickness and scalp health within 2–4 weeks of consistent use.
Do they help with dandruff or scalp dryness?
Yes. Ingredients like aloe vera, herbal oils, and moisturizers help reduce dryness and flaking while nourishing the scalp.
Are they safe for men and women?
Yes, all of our hair products are unisex and can be used by anyone.
Skincare Products
Are your skincare products all-natural?
Yes. From African Black Soap to Moringa Soap and Glow Kits, our skincare line is made from natural botanicals and oils.
Are they safe for sensitive skin?
Yes. Many of our products are designed for sensitive skin, though we recommend a patch test before full use.
Do they help with acne and blemishes?
Yes. Products such as the Herbal Acne Treatment Cream and African Black Soap are formulated to help balance, cleanse, and soothe the skin.
Do you have products for eczema and psoriasis?
Yes. Our Herbal Eczema & Psoriasis Cream is designed to soothe irritation and moisturize skin naturally.
Do your products address hyperpigmentation?
Yes. Items like the Glow Kit, Organic Brightening Serum, and Turmeric Scrub help even skin tone and reduce the appearance of dark spots.
Important Disclaimer
Our products are based on traditional herbal practices from the Caribbean and Africa. They are not evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Results vary by individual. Consult your doctor before use if you are pregnant, nursing, or have medical conditions.
