🔄 Royal Luxs LLC Return & Refund Policy

Effective Date: [Insert Today’s Date]

At Royal Luxs LLC, we take pride in providing high-quality, perishable, and personal-use products. Because of the nature of our items, we maintain a strict no-return and no-refund policy, with limited exceptions as outlined below. By placing an order, you acknowledge and agree to these terms.

🚫 No Returns or Exchanges

• We do not accept returns or exchanges for any products, including perishable goods, personal care items, or sale items.

• Please ensure you review your order carefully before checkout.

💳 Refund Policy

• No refunds are issued once an order has been placed.

• Exceptions: If an item arrives damaged, defective, or incorrect, you must notify us immediately upon delivery with photo or video evidence. Once reviewed, we will determine if a refund or replacement is appropriate.

• Refunds, if approved, are issued to the original payment method. Processing times vary by bank or credit card company.

📦 Damaged, Defective, or Missing Items

• Please record a video while opening your package to document any issues.

• Contact us immediately upon delivery if your order is defective, damaged, or incorrect.

• Email support@royalluxsllc.com with your order number and supporting images/video so we can evaluate and resolve the issue quickly.

❌ Cancellations & Changes

• Orders cannot be cancelled once placed.

• If your order has not yet shipped, we can update incorrect mailing or email addresses.

• Once shipped, address changes are no longer possible.

🔐 Payment Security & Authorized Use

• By placing an order, you confirm you are the authorized cardholder.

• Orders flagged for potential fraud may require ID verification matching the cardholder’s details before shipment.

• If unauthorized use of a card is suspected, the order will be cancelled, and funds must be recovered through the customer’s bank.

🚚 Lost or Stolen Packages

• Royal Luxs LLC is not responsible for packages marked as “delivered” by USPS or international carriers.

• For lost or stolen packages after delivery, please follow up directly with the shipping carrier or your building security.

⚠️ Exceptions & Non-Returnable Items

We cannot accept returns or offer refunds for:

• Perishable goods (all products sold in this store).

• Custom orders or personalized items.

• Beauty and personal care products.

• Hazardous materials, flammable liquids, or gases.

• Sale items or gift cards.

📧 Contact Us

For any order-related concerns, please reach out:

Royal Luxs LLC
216 East Main St, Richmond, VA 23219
📞 (804) 418-3857
📧 support@royalluxsllc.com

Customer Service Hours: Mon–Sat, 11:00 AM – 6:00 PM EST