Privacy policy
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”
Device information
-
Examples: browser version, IP address, time zone, cookie information, pages viewed, search terms, interactions with the Site.
-
Purpose: load the Site accurately, perform analytics to optimize the Site.
-
Source: automatically collected via cookies, log files, web beacons, tags, or pixels.
-
Disclosure: shared with our processor Shopify.
Order information
-
Examples: name, billing/shipping address, payment information (Visa, Mastercard, American Express, Discover, Diners Club, JCB, Google Pay), email, phone number.
-
Purpose: to process orders, arrange shipping, confirm purchases, communicate with you, screen orders for fraud, and (with your consent) share updates or promotions.
-
Source: collected directly from you.
-
Disclosure: shared with Shopify and necessary fulfillment partners (such as shipping carriers and payment gateways).
Customer support information
-
Examples: order history, contact information, or details provided in support requests.
-
Purpose: to provide customer service and resolve inquiries.
-
Source: collected from you.
-
Disclosure: shared with our support team and service providers strictly for support purposes.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your information only with trusted service providers (Shopify, shipping carriers, payment processors, email marketing services) to fulfill your orders and provide services. We may also disclose information when legally required.
Behavioral Advertising
We may use Personal Information to provide targeted ads or marketing communications. You can opt out of advertising services here:
-
Facebook: facebook.com/settings/?tab=ads
-
Bing: advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Using Personal Information
We use your Personal Information to provide our services: offering products, processing payments, shipping orders, and keeping you updated.
Retention
We retain your order information unless and until you ask us to delete it.
Cookies
We use cookies for essential functions (cart, login, checkout) and analytics. You can manage cookies in your browser. Blocking cookies may affect site performance.
Do Not Track
We do not change our practices when we see a “Do Not Track” signal.
Changes
We may update this policy from time to time to reflect operational, legal, or regulatory changes.
📍 Contact Information
Royal Luxs LLC
Storefront Location:
216 East Main St
Richmond, VA 23129
Store Hours:
Monday – Saturday: 10:00 AM – 6:00 PM
Closed Sunday
Customer Service:
📞 (804) 418-3857
📧 support@royalluxsllc.com
