***Royal Luxs LLC is not liable if your package is stolen from your mailbox, porch, or provided address. Follow up with your local post office USPS/INTERNATIONAL CARRIERS or building security to resolve any theft issues.***
ALL PRODUCTS TAKE 1-3 BUSINESS DAYS TO PROCESS, DAY 1 STARTS THE DAY AFTER YOUR ORDER IS RECEIVED. 3-7 business Day shipping , A TRACKING NUMBERS ARE SENT VIA EMAIL AFTER PROCESSING
Damages, Missing ITEMA and issues!
Please video tape yourselves opening your package upon receiving it .
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Packages will be shipped using USPS.
***BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS.
***ALWAYS ALLOW ONE EXTRA BUSINESS DAY FOR PROCESSING AFTER A HOLIDAY OR A SALE.
***WE DO NOT SHIP ANY PRODUCTS ON SATURDAYS AND SUNDAYS.
***WE SHIP EVERY OTHER DAY MONDAY, WEDNESDAY AND FRIDAY.
Questions regarding orders must be sent to Plea se include name, order number.
INCORRECT SHIPPING INFORMATION:
If a package is returned to ROYAL LUXS LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. ROYAL LUXS LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
LOST OR STOLEN PACKAGES:
ROYAL LUXS LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, ROYAL LUXS LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
WE USE STANDARD SHIPPING WHICH RANGES FROM 1-3 BUSINESS DAYS DEPENDING ON YOUR LOCATION.