💰 REFUND POLICY — ROYAL LUXS LLC

Effective Date: [Insert Today’s Date]

Thank you for shopping with Royal Luxs LLC. Because of the personal-use and perishable nature of our products, we maintain a strict no-refund and no-return policy. Please review all terms carefully before completing your purchase.

🚫 NO REFUNDS — ALL SALES ARE FINAL

Once an order is placed, refunds are not issued.
Royal Luxs LLC does not offer refunds for:

• Change of mind after purchase

• Customer errors during checkout

• Incorrect or incomplete shipping addresses

• Packages marked “Delivered” by USPS or other carriers

• Lost, stolen, or misdelivered packages after carrier confirmation

• Discount codes not applied before checkout

• Orders placed before a sale or promotion begins

Because our products are natural and perishable, no returns or exchanges are accepted under any circumstances.

⚠️ LIMITED EXCEPTIONS (CASE-BY-CASE REVIEW)

Refunds will only be considered under these conditions:

1. Damaged or Defective Products

You MUST notify us immediately on the day of delivery with:

• Clear photos or videos of the damage

• Your full name

• Your order number

Claims submitted after the delivery date cannot be honored.

2. Incorrect Items Shipped

If you received the wrong product:

• Contact us immediately

• Provide photos/video + your order details

Once verified, we will resolve the issue promptly.

If a refund is approved, it will be issued back to your original payment method.
Please allow your bank or card issuer time to process the credit.

🔐 PAYMENT, ID VERIFICATION & FRAUD PREVENTION

By placing an order with Royal Luxs LLC, you confirm that:

• You are the authorized cardholder

• You are 18 years or older

• All billing information provided is accurate and truthful

Fraud Prevention Measures

• Orders flagged as suspicious may require photo ID verification.

• If verification is not provided, the order may be cancelled.

• Unauthorized card use is strictly prohibited.

• Fraudulent disputes, chargebacks, and misuse of payment information will be handled through your bank and escalated to our legal team, if necessary.

If you use someone else’s card without authorization, your order will not be shipped, and refunds must be sought through your bank—not through Royal Luxs LLC.

📦 LOST OR STOLEN PACKAGES

Royal Luxs LLC is not responsible for:

• Packages marked “Delivered” by USPS or any carrier

• Stolen packages

• Misdelivered packages scanned as delivered

• Packages lost due to incorrect addresses provided by the customer

Once tracking shows Delivered, delivery responsibility shifts to:

• The customer

• The carrier (USPS, UPS, DHL, FedEx, etc.)

Please contact your local post office or carrier to investigate delivery issues.

📮 INCORRECT SHIPPING INFORMATION

If an order is returned to us because of:

• Incorrect address

• Missing apartment or unit number

• Undeliverable location

• Customer not available for delivery

The customer is responsible for:

• Return shipping fees

• Redelivery fees

No refunds will be issued for address-related issues.

💳 AUTHORIZED CARDHOLDER AGREEMENT

By completing your purchase, you agree that:

• You are the legal owner of the payment method used

• You accept all charges associated with your order

• You understand our no-refund and no-return policy

• You will not pursue fraudulent chargebacks or disputes

Chargebacks made in violation of this policy may trigger legal action.

📝 BINDING AGREEMENT

By clicking “YES” or completing checkout, you acknowledge and agree to:

• This Refund Policy

• Our Shipping Policy

• Our Terms of Service

• Our Privacy Policy

• Our Authorized Cardholder Agreement

Failure to read the policy does not exempt you from its terms.

📧 CONTACT US

For refund-related inquiries:

📧 support@royalluxsllc.com
📧 royalluxs1@gmail.com

Customer Service Hours:
Mon–Sat | 11:00 AM – 6:00 PM EST

Please include:

• Your full name

• Order number

• Photos or video (if applicable)