FREQUENTLY ASK QUESTIONS
Store Policy / Q&A
Thank you for shopping with us! your order will take 1-3 days process and will be ship. Shipping take 3-7 business days.
There is a no refund policy! By buying products in our store you acknowledge that you are the authorize cardholder and that you the responsible party placing this order. If we feel that credit card fraud may be involve, you will get an email, asking for your ID that match the credit card use. PLEASE DO NOT USE SOMEONE ELSE CARD TO BUY FROM OUR STORE, YOUR ORDER WILL NOT BE SHIP IF WE FEEL YOU ARE NOT THE AUTHORIZE CARD HOLDER ,ONLY WAY TO GET YOUR MONEY IS THROUGH YOUR BANK .We are during our best to stop theft and people stealing from us and other people by using there card.
From now on for all charge back made through your bank in claims will be handle by our Lawyer, even after your bank decides.
Please understand that by using your bank or credit card on the Royal Luxs LLC website that you are acknowledging that you place the order and that you are the authorize cardholder. You are responsible for all authorized transactions initiated and fees incurred by use of your Card. If you permit another person to have access to your Card or Card number, we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of the Card according to the terms and conditions of this Agreement. That dispute will consider void and no reversal will take place per agreement.
Buy from Royal Luxs LLC you acknowledged that you the authorize user of the bank cardholder , that you are at least 18 years old, that the bank card uses is under your name and no one else, By clicking on the “I AGREE” button or a similar affirmation, or by acknowledging acceptance of the Agreement by any other method allowed by Royal Luxs LLC, or by using or accessing the Transaction Services through any means permissible including, without limitation via a computer or a mobile application, Customer acknowledges and agrees that: (i) it has reviewed and understands the Agreement; (ii) it agrees to be legally bound by the terms and conditions of the Agreement; and (iii) its use of the Transaction Services and any related products or services will be governed by this Agreement. If Customer does not agree or is not willing to be bound by the terms and conditions of this Agreement, Customer should not click on the “I AGREE” nor purchase from the website . Also that they are the authorize user of the bank or credit card being use to purchase from button and should not seek to obtain or use the Transaction Services, also you are acknowledge that you are at least 18 years of age.
DOES THE GRES CACAO REALLY WORKS?
YES. VERY MUCH HAS A 99% PERCENT SUCCESSFUL RATE THE OTHER 1% IS DUE TO LACK OF CONSISTENCY AND NOT FOLLOWING DIRECTION. We have never had a customer complain that the product does not work. The worst complaint we get (although uncommon) from a few people is that the product took longer than they expected.
ARE YOUR PRODUCT REALLY NATURAL?
YES, THEY ARE NATURAL AND THOSE THAT ARE NOT ARE SAID SO IN THE DESCRIPTION.
DO ACCEPT RETURNS?
NO… BECAUSE EVERYTHING WE SELL IS NATURAL AND PERISHABLE THEY CAN NOT BE RESOLD NO RETURNS, NO REFUNDS.
DO HAVE REVIEWS OF BEFORE AND AFTER PICTURES OR WRITTEN REVIEWS ON YOUR PRODUCTS?
YES, WE DO.CAN BE VIEW ON OUR INSTAGRAM PAGE AND STORIES.
ALL OF OUR PRODUCTS COME WITH DIRECTIONS.
NO, YOU DON’T NEED TO…
YES, ITS 100% NATURAL, BUT IF YOU HAVE ANY ALLERGY COCOA NUTS BARE IN MIND.
Where is Gres cacao/ Gres Koulev from?
DO YOU SHIP INTERNATIONAL?
YES, AND THERE IS A FLAT RATE FEE OF $25, WE DON’T GUARANTEED DELIVERY TIMES BECAUSE WE DON’T KNOW HOW YOUR COUNTRY POST OFFICE OPERATES.
ALL ADDRESS PROVIDED UPON THE TIME YOU PLACE YOUR ORDER MUST BE A CORRECT SUFFICIENT ADDRESS, IF YOU GIVE AN INCOMPLETE ADDRESS, YOU MUST PAY FOR RESHIPMENT, NO EXCEPTION SO IF YOU LIVE IN AN APARTMENT MUST ADD YOUR APT#
ESTIMATED PROCESSING TIMES?
PAYMENT TAKES UP TO 3 BUSINESS DAYS TO CLEAR
1-3 BUSINESS DAYS ITEM MANUFACTURE/PROCESSING TIME FRAME
TRACKED DELIVERY TIME FRAME from order date DAY AFTER TRACKING WILL BE MAIL TO YOU.
SHIPPING USUALLY TAKE 3-7 BUSINESS DAY.
WE ARE NOT RESPONSIBLE FOR THE POST OFFICE MISTAKE, SUCH AS MISS DELIVERIES, OR MESS UP.
IF YOUR PACKAGE SAYS DELIVER TO HOME WHETHER ITS IN YOUR MAIL BOX OR PORCH, THAT’S WHAT OUR COMPANY RECOGNIZE.
ONCE WE SHIP! TRACKING SHIPPING & DELIVERY RESPONSIBILITY BECOMES YOURS (CUSTOMERS) AND THE COURIERS! WE DO NOT REPLACE LOST ITEMS AND WE ARE NOT RESPONSIBLE FOR LOST ITEMS! WE WILL NOT BARE ANY COSTS FOR LOST ITEMS! YOU HAVE MADE YOUR PURCHASE AWARE OF THIS CONDITION! YOU MUST CONTACT YOUR COURIER WITH YOUR TRACKING NUMBER TO LOCATE YOUR ITEM.
ALL SALES ARE FINAL ON ALL PRODUCTS!!!
ONCE YOU CLICK YES AND MAKE PAYMENT ,YOU HAVE AGREED TO THESE TERMS OF SALE
What kind of payment do you accept?
Credit cards or Debit ! But we will also work with you if you don’t have the payment option giving, contact us if you want to pay via cash-app or Zelle.
Do you accept reviews?
Yes, we love to hear from you please send your feedback via email, Instagram @royalluxs @royalluxsbeautycollection and subscribe to our YouTube channel and get better understanding on our products
**This is a subjective assessment based on the history of these ancient remedies from the islands and Africa , none of these products has been tested by the FDA, though they are very effective in what they do , and data collected from customers reviews its not intend to diagnose or treat any disease ...
*Result may vary. If you are pregnant, nursing, have a serious medical condition, or have a history of heart conditions we suggest consulting with a physician before using any natural supplement or natural remedies. The information contained in this website is provided for general informational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease and should not be relied upon as a medical advice. Always consult your doctor before using anything for medical purposes ....